Orders, Shipping and Returns
Please contact Gemma Osborne for the following order requests:
- International orders
- Tax exempt orders in New York State
- Cornell orders
- Special requests including expedited shipping
Please allow 1–2 weeks for shipping and delivery. For expedited service or for refund information please contact: Gemma Osborne, Phone: (315) 787–2248, E-mail: firstname.lastname@example.org.
1. Returns will only be accepted if merchandise is returned in saleable condition as determined by the NYSAES Bookstore Manager. 2. Items returned with UPC stickers or any other attachments which cannot be removed without damaging the item will not be accepted for return. 3. Returns will not be accepted 90 days after the invoice date. 4. All returns must be accompanied by documentation that references the associated invoice number. 5. A 20% restocking fee will be assessed on all accepted returned items. 6. The purchase amount (minus the restocking fee) of the returned item(s) will automatically be applied to the customer’s account.
New York State Agricultural Experiment Station
129 Jordan Hall
630 W. North Street
Geneva, New York 14456
Phone: (315) 787–2248
Fax: (315) 787–2443